Frequently Asked Questions
Have a question about our cleaning services? Find answers to the most common questions below. If you don’t see what you’re looking for, feel free to contact us!
1. What areas do you cover?
We currently serve clients across [insert service areas here, e.g. Greater London, Essex, Kent, etc.]. If you’re unsure whether we cover your location, just get in touch and we’ll let you know.
2. Do you bring your own cleaning supplies and equipment?
Yes, we bring all the necessary cleaning supplies and equipment to complete the job. However, if you have specific products you’d like us to use, we’re happy to accommodate.
3. Are your cleaners fully vetted and insured?
Absolutely. All our staff are background-checked, professionally trained, and fully insured for your peace of mind.
4. Do I need to be home during the cleaning?
Not at all. Many of our clients provide access while they’re away. As long as we can safely enter and exit your property, we can take care of the cleaning while you focus on your day.
5. What types of cleaning services do you offer?
We offer a wide range of services, including:
Regular domestic cleaning, Deep cleaning, End of tenancy cleaning, Office and commercial cleaning, Carpet and upholstery cleaning & Post-construction cleaning
Custom packages are also available based on your needs.
6. How do I book a cleaning service?
Booking is easy! You can fill out our online form, give us a call, or message us via WhatsApp. We’ll get back to you promptly to confirm the details and schedule.
7. Can I request the same cleaner each time?
Yes, we do our best to send the same cleaner for recurring appointments, so you can build trust and consistency. If your regular cleaner is unavailable, we’ll always inform you in advance.
8. What is your cancellation policy?
We kindly ask for at least 24 hours’ notice if you need to cancel or reschedule. Cancellations made less than 24 hours before your appointment may incur a small fee.
9. Do you offer eco-friendly or chemical-free cleaning options?
Yes! If you prefer green cleaning products or have allergies or sensitivities, just let us know when booking. We offer eco-conscious solutions to suit your preferences.
10. How much do your services cost?
Prices vary depending on the type and size of the job. We offer transparent, competitive rates with no hidden fees. Contact us for a free, no-obligation quote tailored to your specific needs.
